REFUND POLICY

Last Updated: June 2026

1. OVERVIEW

This Refund Policy explains the conditions under which refunds may or may not be granted for courses and services purchased through SpineMastery.

By purchasing any course or service from SpineMastery, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. DIGITAL PRODUCTS

All courses offered by SpineMastery are digital educational products delivered online.

Because digital content becomes accessible immediately or shortly after activation, refunds are subject to the conditions described in this policy.

3. NO REFUNDS AFTER COURSE ACTIVATION

Once course access has been activated on a student account, all sales are final.

No refunds, partial refunds, credits, or exchanges will be provided after course activation, regardless of:

Student participation level
Course completion status
Change of personal circumstances
Scheduling conflicts
Technical ability of the student
Dissatisfaction resulting from expectations not described in the course materials
Failure to complete the course within the access period

By activating and accessing a course, the student acknowledges that the digital product has been delivered.

4. REFUND ELIGIBILITY BEFORE ACTIVATION

A refund request may be considered only if:

Payment has been completed;
Course access has not yet been activated;
No course materials have been accessed, downloaded, or made available to the student.

SpineMastery reserves the right to verify account activity before approving any refund request.

5. DUPLICATE PAYMENTS

If a customer is accidentally charged more than once for the same course, SpineMastery may issue a refund for the duplicate payment after verification.

Supporting transaction records may be required.

6. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

If a payment is believed to be fraudulent or unauthorized, SpineMastery may investigate the transaction and cooperate with the relevant payment provider or financial institution.

Refund decisions in such cases may depend on the outcome of the investigation.

7. PAYMENT PROCESSING FEES

Where permitted by applicable law and payment provider policies, non-refundable transaction fees, banking fees, currency conversion fees, or payment processing charges may be deducted from any approved refund.

8. COURSE ACCESS PERIOD

All courses include 90 days of access unless otherwise stated.

Failure to use the course during the access period does not create eligibility for a refund.

Students are responsible for completing their learning activities within the access period provided.

9. TECHNICAL ISSUES

If a student experiences technical difficulties accessing course materials, SpineMastery will make reasonable efforts to provide support and resolve the issue.

Technical issues alone do not automatically qualify a purchase for a refund.

Students should contact support promptly so that assistance can be provided.

10. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact SpineMastery before initiating a chargeback, payment dispute, or claim with a bank or payment provider.

We are committed to resolving legitimate concerns in a fair and timely manner.

SpineMastery reserves the right to provide transaction records, enrollment information, access logs, communications, and other relevant documentation when responding to payment disputes.

11. POLICY CHANGES

SpineMastery reserves the right to modify this Refund Policy at any time.

Any updates will become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

12. CONTACT INFORMATION

For questions regarding this Refund Policy, please contact:

SpineMastery

Website: https://spinemastery.com

Email: [email protected]

Facebook Page:
https://www.facebook.com/vumanhyhct

We will make reasonable efforts to respond to inquiries as promptly as possible.