Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

1. INTRODUCTION

Welcome to SpineMastery (“SpineMastery”, “we”, “our”, or “us”).

SpineMastery is operated by:

SM Medical Services Development Investment Company Limited

Business Registration Number: 0319241810

Registered Address:
8 Pham Phu Thu Street, Bay Hien Ward,
Ho Chi Minh City, Vietnam

Website:
https://spinemastery.com

Contact Email:
[email protected]

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website, purchase our courses, communicate with us, or use any services provided through SpineMastery.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Country or region
• Billing information
• Payment-related information
• Account registration information

Course and Learning Information

• Courses purchased
• Enrollment records
• Course progress
• Login history
• Learning activity within the platform

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Date and time of access
• Website usage statistics

Communication Information

• Customer support requests
• Feedback submissions
• Email communications
• Messages sent through contact forms

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Create and manage your account
• Provide access to purchased courses
• Verify payments
• Process enrollments
• Respond to support inquiries
• Improve our website and services
• Maintain platform security
• Prevent fraud and unauthorized access
• Comply with legal obligations
• Send important service-related notifications

We may also use your information to inform you about updates, new courses, promotions, and educational content if permitted by applicable law.

4. PAYMENT INFORMATION

Currently, SpineMastery accepts payment through bank transfer.

Additional payment methods, including PayPal and Visa/Mastercard payment gateways, may be introduced in the future.

SpineMastery does not store full banking credentials, credit card numbers, or sensitive payment authentication information.

Payment information is used solely for payment verification, enrollment processing, and transaction management.

5. COURSE ACCESS AND ACCOUNT SECURITY

Access to courses is granted only to the registered account holder.

Users are responsible for maintaining the confidentiality of their login credentials.

Sharing accounts, reselling course access, distributing course materials, or allowing unauthorized individuals to access purchased content is strictly prohibited.

SpineMastery reserves the right to suspend or terminate access if unauthorized use is detected.

6. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain course access records
• Fulfill legal and accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably possible.

7. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Monitor platform performance
• Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. THIRD-PARTY SERVICES

We may use trusted third-party providers to assist in operating our website and services, including:

• Website hosting providers
• Email service providers
• Analytics services
• Payment processors
• Customer support tools

These providers may have access to personal information only to the extent necessary to perform services on our behalf.

9. INTERNATIONAL USERS

SpineMastery provides educational services to users worldwide.

By accessing our services from outside Vietnam, you understand that your information may be processed and stored in countries where our service providers operate.

We take reasonable measures to ensure appropriate protection of personal information regardless of location.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. AGE RESTRICTIONS

SpineMastery services are intended only for individuals who are at least 18 years of age.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that information has been collected from a minor, we will take reasonable steps to delete such information.

12. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict certain processing activities
• Object to certain uses of information
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

13. MARKETING COMMUNICATIONS

Users may receive educational updates, course announcements, or promotional communications from SpineMastery.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

14. CHANGES TO THIS PRIVACY POLICY

SpineMastery may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on this website.

Users are encouraged to review this page periodically for updates.

15. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us:

SpineMastery

Website:
https://spinemastery.com

Email:
[email protected]

Facebook Page:
https://www.facebook.com/vumanhyhct

We are committed to protecting your privacy and handling your information responsibly.